We stand by our products with a 30 day return policy. You may return any new DALAUDIO STANDARD (does not apply to Custom Projects) product within 30 days of delivery for a full refund in the original packaging with all accessories and manual. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).
CUSTOM PROJECTS items are returnable within 30 days, if approved with a moderate 45% restocking charge as they were built to your exacting specifications.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship to addresses in the USA ONLY. We do not ship to any other international locations due to products restrictions, as most products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on our build to order date (typically 2-3 weeks) and the availability of your items and the shipping options you choose. Instock items will ship within 24-48 hours. Shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.